28bd's Privacy Policy

01 Introduction and Applicability

28bd ("we", "us", "platform") provides a safe and reliable online gaming and sports betting service for users in Bangladesh. This privacy policy explains what information we collect when you visit the 28bd website (28bd.cam), create an account, or use any of our services — how that information is used and what steps we take to keep it secure.

This policy applies to all our services, products, and digital platforms. By using 28bd's services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, we recommend that you stop using our services and contact our support team.

This policy may be updated at any time. For significant changes, we will post a notice on the website and/or notify you at your registered email address. The latest effective version will always be available on this page.

02 Information We Collect

Various types of information are collected when you register with and use 28bd's services. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the platform.

Personal Identification Information

• Full name, date of birth, and national ID or passport number (for age verification)
• Valid email address and mobile number
• Residential address (including district and division)
• Profile photo (optional)

Financial and Payment Information

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details (for withdrawals where applicable)
• Transaction history, deposit and withdrawal records

Note: We never store full card numbers, PINs, or OTPs.

Gaming Activity Information

• Detailed logs of games played, betting and results history
• Account balance, bonus usage, and wagering activity
• Records of participation in promotions and bonus offers

Technical and Usage Information

• IP address, browser type and version, operating system
• Device type (mobile/desktop), screen resolution
• Session duration, pages visited, and referral source
• Information collected through cookies and similar tracking technologies

03 Purpose of Using Your Information

We use your information only for specific, legitimate, and transparent purposes. No information collected at 28bd is used for unrelated purposes.

Service Delivery and Account Management

Your information is used to register your account, verify your identity (KYC), process transactions, and personalise your gaming experience.

Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, fraudulent transactions, and suspicious activity. SSL encryption and advanced security technology are used to keep your information secure.

Responsible Gaming Support

By analysing patterns in your gaming behaviour, we can properly apply responsible gaming tools — such as setting bet limits or self-exclusion — and provide you with support when needed.

Customer Service and Communications

Your contact information is used to respond to your complaints and enquiries, manage live chat support, and send important service-related notifications.

Legal and Regulatory Compliance

Information may be retained and used to comply with applicable laws and regulations, prevent financial crime, and resolve disputes.

04 Information Sharing and Disclosure

28bd does not sell, rent, or transfer your personal information to third parties for advertising purposes. However, information may be shared in the limited circumstances described below:

Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer service management. All such partners operate under strict confidentiality agreements.

Legal Obligations

Information may be disclosed in response to court orders, lawful requests from investigative authorities, or demands from regulatory bodies under applicable laws in Bangladesh.

Business Restructuring

In the event of any merger, acquisition, or asset transfer involving 28bd, user information may form part of the transaction. We will notify users in advance of any such change.

With Your Consent

Before sharing information with third parties for any purpose other than those stated above, we will always obtain your explicit consent.

05 Cookies and Tracking Technologies

The 28bd website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device and that help make your visit easier and more personalised.

Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, ensuring transaction security, and keeping page navigation working. They cannot be disabled.

Functionality Cookies

These cookies are used to remember your preferences such as language settings, display preferences, and previous activity.

Analytics Cookies

Analytics data is collected to understand how users are using the site, in order to improve the quality of our services. This data is aggregated and is not personally identifiable.

You can control or disable most cookies by changing your browser settings. However, please note that disabling some cookies may limit certain website functionality.

06 Data Retention and Security

28bd treats the security of your personal information as the highest priority. We keep information secure using industry-standard technology and processes.

Technical Security Measures

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
• Firewall and Intrusion Detection: Continuously active security monitoring system.
• Regular Security Audits: Our systems undergo regular third-party security assessments.

Data Retention Period

Your personal information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal, regulatory, or business requirements. Financial transaction records are generally kept for the period prescribed by applicable laws in Bangladesh.

Internal Access Controls

Only authorised staff can access your information, and they are bound by confidentiality obligations. Unauthorised access is strictly prohibited.

07 Your Rights and Choices

28bd believes you should have full control over your own information. We therefore provide you with the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted ("right to be forgotten"). However, some information may be required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.
• Right to Object: You may object to certain uses of your information, particularly in relation to marketing communications.
• Withdrawal of Consent: Where information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email us at [email protected]. We will respond to your request within a maximum of thirty (30) working days.

08 Protection of Minors' Information

28bd is strictly for those aged 21 and above — this guideline is strictly enforced. We do not knowingly collect or process the personal information of any minor.

Age verification is mandatory during registration. If it comes to our attention that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe that your child or a minor you know has created an account on 28bd, please contact us immediately.

09 International Data Transfers

28bd primarily provides services in Bangladesh. However, due to our technology infrastructure, some information may be stored or processed on servers located in other countries.

For such international transfers, we ensure that:

• adequate data protection measures are in place in the destination country, or
• an appropriate data protection agreement has been entered into with the receiving party.

The protection standards described in this privacy policy apply equally to international transfers.

10 Third-Party Links and Services

The 28bd platform may have connections to third-party services such as payment gateways or game providers. These third parties have their own privacy policies which are outside our control.

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may process gaming data on their own platforms. Please read their own privacy policies to learn about their data management practices.

We are not responsible for the data collection practices of these third parties. However, we only work with partners who follow appropriate security standards.

11 Changes to the Privacy Policy

We may update this privacy policy from time to time to keep pace with changes in technology, legal requirements, or our business operations.

For significant changes, we will:

• post a clear notice on the website;
• notify you at your registered email address (where applicable);
• record the date of the change at the top of this page as "Last Updated".

Continuing to use our services after any changes will be taken as your acceptance of the updated policy. You have the right to close your account if you do not agree with the policy changes.